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Managed IT Support Packages

Select the right level of technical support for your business.

Silver

1,738SR / Annual

Essential remote support for small businesses and everyday IT needs.

Choose Silver
  •  Unlimited basic support requests
  •  Up to 3 advanced requests monthly
  •  System and software troubleshooting
  •  Account setup and modifications
  •  2 annual training sessions
  •  Cybersecurity awareness
  •  Remote support

Support terms

  •  2-hour response • 48–72-hour target resolution • Annual commitment

Gold

3,499SR   / Annual

Expanded support for growing businesses with increasing operational requirements.

Choose Gold
  •  Unlimited basic support requests
  •  Up to 10 advanced requests monthly
  •  System and software repair
  •  Account setup and modifications
  •  Licensed software installation
  •  Network diagnostics and repair
  •  Periodic usage reports
  • 4 annual training sessions

Support terms

2-hour response • 48–72-hour target resolution • Annual commitment

Platinum

7,499SR    / Annual

Enterprise support for organizations requiring maximum availability and coverage.

Choose Platinum
  •  Everything in Gold, plus:
  •  24/7 remote support availability
  •  6 annual training sessions
  •  Remote and onsite support
  •  Onsite support up to 80 km from Saihat
  • Licensed software installation
  •  Broader operational coverage

Support terms

  •  24/7 availability • 2-hour response • Remote & onsite support