Odoo ERP Maintenance and Support Services - Bronze Tier (One-month FREE Trial)

[Complimentary free Odoo software support service for One-month trial]

3 basic Low/Medium level requests per month (total of 36/year), 1 High level and 1 Critical level requests for resolution to service outages, Remote support methodology, Three (2) support requests for creation/modification of new accounts, diagnosis/resolution of software issues, user guidance sessions, Monthly monitoring and reporting of Odoo system health status (Basic report covering uptime, performance metrics, and critical alerts), Quarterly basic system check-up and cleanup (database optimization, log review, and minor performance tuning).

Service Level Agreement (SLA):
- 2 hours response time
- 48-72 hours for resolution
- Support hours: 8:30 AM - 4:30 PM, Sunday - Thursday
- Arselor support request portal: https://www.arselor.com/support